Frequently asked questions

EXCHANGES

Items purchased online can be exchanged within 30 days of purchase, provided the garments are unworn, unwashed, and have all original tags attached.

  • Requirements: No exchanges will be processed if these conditions are not met.
  • Costs: Shipping and exchange shipping costs are the customer's responsibility.
  • How to Start: To exchange an item purchased online, log into your account on our website to initiate an exchange request, or email us at info@lulucosstudio.com.
  • Gifts: If your item was a gift, it can be exchanged for store credit.
  • Feedback: We would highly appreciate it if you could share the reason for your exchange; your feedback is incredibly valuable to us.
RETURNS & STORE CREDIT

Please note that we do not offer cash refunds. All eligible returns are processed as store credit or exchange-only.

  • Final Sale / Discounts: Returns or exchanges are not accepted on discounted items. Products purchased with a 50% discount or more are considered FINAL SALE and can only be exchanged for the exact same product in a different size (subject to availability).
  • Store Credit: Approved returns will be issued as store credit, valid for use on our online store. Store credit is valid for 3 months from the date of issue.
  • Shipping: All shipping costs for sending items back to us are your responsibility.
DAMAGED OR INCORRECT ITEMS

If you received a damaged or incorrect item, please contact us at info@lulucosstudio.com within 30 days of delivery so we can resolve the issue immediately.

  • Time Limit: No claims will be accepted after the 30-day delivery window has passed.
  • Shipping Responsibility: Please remember that you are responsible for the product's safe transit until it is successfully received at our studio.
LATE OR MISSING STORE CREDIT

If you have completed your return and have not received your store credit or exchange confirmation:

  1. Check your inbox (and spam folder) for our confirmation email.
  2. If you are waiting on a financial transaction update (such as a return shipping label charge or credit adjustment), check with your bank or credit card company, as processing times can take up to 10 business days.
  3. If you have done this and still need assistance, please reach out to us directly at info@lulucosstudio.com.
SHIPPING COSTS

Shipping is calculated based on your location and the specific items in your order. You will always see the final shipping price at checkout before completing your purchase.