Refund policy

hank you for shopping at Lulucos Studio. Please review our policy regarding returns, exchanges, and store credit below.

Key Policy Overview

  • No Cash Refunds: We do not offer cash or original-payment refunds under any circumstances. All eligible returns are processed as store credit or direct exchanges.

  • Return Window: Eligible items purchased online can be exchanged or returned for store credit within 30 days of the purchase date.

  • Item Condition: Garments must be unworn, unwashed, and have all original tags attached. Returns that do not meet these conditions will not be processed.

Final Sale & Discounted Items

  • Items purchased with a 50% discount or greater are considered FINAL SALE.

  • Final sale items are non-refundable and cannot be returned for store credit. They may only be exchanged for the exact same product in a different size, subject to stock availability.

Gift Returns

  • If your item was received as a gift, it can be returned for store credit only.

  • Gift returns must be initiated within 30 days of the original purchase date and meet all standard item condition requirements.

Store Credit

  • Once an approved return is received and inspected, store credit will be issued to your account.

  • Store credit is valid exclusively on our online store and expires 3 months from the date of issue.

Shipping Costs

  • Customer Responsibility: All shipping costs for returning items to us, as well as shipping fees for dispatching exchanged items, are the responsibility of the customer. Original shipping fees are non-refundable.

How to Initiate an Exchange or Gift Return

  1. Log In: Access your account on our website to submit an exchange request directly.

  2. Contact Us: Alternatively, email our support team at info@lulucosstudio.com to start the process.

  3. Provide Feedback: We would greatly appreciate it if you could include the reason for your exchange or return in your message. Your feedback helps us continually improve our products and service!